Shipping Policy

Delivery Times

We aim to fulfill all orders comprising stock we hold within 72 hours  - Monday - Friday 8am - 5pm. Orders requiring stock on Back order from suppliers may take up to 2-3 weeks to be processed and delivered.
Stock information is updated regularly and we make every effort to keep this as up to date as possible, however occasions may occur when this is not completely accurate or slightly out of date. In this case a representative will make contact regarding these issues.

Carriers

We use the following carriers to deliver our orders:
    FedEx
    Royal Mail

Please check all deliveries before accepting delivery and report any damages to info@adventurebikestore.co.uk immediately. Check our Returns and Refunds policy for more information.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that Royal Mail tracking only shows when the parcel has been delivered, no “in-transit “info is available.

Shipping Rates

The rate charged for the shipping of your order is based on current courier and postal charges, packaging costs etc.. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders

If an item within your order goes on back order we may elect ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. We will normally discuss this option with you at the time of your order.

We reserve the right to update and /or amend these conditions at any time without prior notice